BIELY Privacy Policy

This Privacy Policy explains how BIELY ("we", "us" or "BIELY") collects, uses, shares and protects personal information when you use the BIELY mobile app and website (together, the "Service"). BIELY is a food-delivery marketplace operating in Ghana that connects customers with restaurants and independent delivery riders.

BIELY is responsible for the personal data we process. If you have any privacy question or request, contact us at help@bielytechnologies.com.

Service provider: BIELY (operating in Accra, Ghana).

Privacy contact: help@bielytechnologies.com.

The registered legal entity name, registered office address and postal address for service of legal notices are available on request and should be confirmed by the owner before this policy is submitted to app stores or regulators.

Account information: your name, email address, phone number, hashed password, profile photo and assigned role (customer, vendor, rider or admin). You can also sign in with Google, Microsoft, Facebook or Apple, in which case we receive the profile details those providers share.

Customer information: saved delivery addresses (including GPS coordinates and landmarks), favourites, order history (items, prices, totals, delivery address, payment method and timestamps), reviews, support tickets and notification preferences.

Vendor information: business legal and trading name, owner or authorised representative name, Ghana Card or government ID number and type, region, GhanaPostGPS, exterior and interior photos, compliance documents (business registration, operating permit, FDA food hygiene, environmental health, facility floor plan and owner ID), staff details (name, role, phone, email and food-handler health certificate) and bank or Mobile Money payout details.

Rider information: name, email, phone, date of birth, residential and preferred operating areas, vehicle type and registration, emergency contact details, profile photo, government ID, driver's licence, vehicle registration document, proof of address, and bank or Mobile Money payout details.

Location information: see Section 4.

Device and usage information: device type, app version, IP address, approximate location used for delivery, and aggregated interaction events (analytics) that help us keep the Service working and secure.

Customers: when you place a delivery order we use GPS or a location you pin on the map to confirm we can deliver to you, calculate the delivery fee, route the rider and show live delivery tracking. Delivery is not available without a precise location.

Riders: while you are on duty and fulfilling orders, we use your live GPS location to assign orders, guide you to the restaurant and customer, and provide live tracking to the customer.

Restaurants: their location is used for dispatch and distance-based pricing.

You can grant or revoke location permission in your device settings at any time. Revoking it means delivery and rider features will not work, but you can still use pickup and account features.

We use your information to: create and manage your account; process and fulfil orders; process payments and refunds; route deliveries and provide live tracking; onboard and verify vendors and riders; manage restaurant and rider operations, compliance and payouts; provide customer and vendor support; send order updates, receipts and important account notices; show relevant deals and promotions; prevent fraud, abuse and chargebacks; maintain platform security; analyse and improve the Service; and meet legal and regulatory obligations.

Card and Mobile Money payments are processed by our payment provider, Paystack. BIELY does not receive or store your full card number, CVV or Mobile Money PIN.

What BIELY receives and stores: the Paystack reference and transaction id, payment channel (for example card or mobile_money), payment status, a reconciliation-safe authorisation record that does not contain raw card data, the processing fee, and the amount. We keep these records for financial reconciliation, accounting and tax purposes.

Cash on delivery orders are paid to the rider and recorded in the order history.

Restaurants fulfilling your order see the order items, your name, delivery address, phone number and delivery instructions.

Riders fulfilling your order see the pickup and delivery addresses, your name and phone number, the item count, and a one-time delivery PIN you share with them as proof of delivery. The rider never sees your payment card details.

Paystack receives the data needed to authorise and settle your payment.

Service providers we use include: cloud hosting (Base44), email delivery, mobile push notification delivery, Google Sheets (used for an internal order log), Slack (for operational alerts), and Google Calendar and Gmail connectors used by administrators. These providers process data on our behalf and only as needed to deliver the Service.

Public authorities, where required by law or to protect the rights, safety or property of BIELY, our users or the public.

We do not sell your personal data to third parties, and we do not share it for third-party advertising.

We keep your account information for as long as your account is active.

When you delete your account we remove your saved addresses, favourites, reviews and notifications. However, order history, payment and financial records, tax records, vendor compliance documents and rider identity and vehicle documents are retained as required by Ghanaian law, regulators and our anti-fraud obligations, and to handle any disputes, even after account deletion.

Rider identity and vehicle documents are also retained for the periods required by insurance and regulatory authorities.

When retention is no longer required by law, we delete the data or render it irreversibly anonymous.

We apply reasonable technical and organisational measures to protect your data, including HTTPS encryption in transit, hashed passwords, role-based access controls and row-level security so users only see data they are authorised to see, private file storage with time-limited signed links for sensitive documents, and server-side processing for privileged operations.

Access to personal data is limited to authorised personnel who need it to operate the Service.

No system is perfectly secure. We limit the data we collect and the access we grant to reduce risk, and we act on security reports promptly.

Depending on where you live, you may have the right to: access the personal data we hold about you; receive a copy of it; correct inaccurate data; request deletion of your personal data; restrict or object to certain processing; withdraw consent for processing that relies on consent; and opt out of marketing communications at any time.

To exercise any of these rights, use the in-app account settings or contact help@bielytechnologies.com.

You also have the right to lodge a complaint with the Ghana Data Protection Commission or your local data protection authority.

If you have an account, you can delete it and your personal data at any time:

In the app: go to Account, then choose Delete Account and confirm.

On the web (no app required): open BIELY's public account-deletion page at https://app.bielytechnologies.com/delete-account, sign in to verify your identity, and confirm the deletion.

Deleting your account is irreversible. Your saved addresses, favourites, reviews and notifications are removed. Order history, payment and financial records, and legally required compliance or identity documents are retained as described in Section 8.

If you can no longer access your account, email us at the contact address above and we will verify your identity another way before processing the request.

BIELY uses local storage on your device to keep you signed in, remember your cart, hold your notification and theme preferences, and carry a promo code through checkout. We do not use third-party advertising or tracking cookies.

We collect aggregated analytics events (such as orders placed) to understand how the Service is used and to improve it. These events are tied to your account where relevant and are not shared with third-party advertising networks.

Push notifications are sent only through the BIELY mobile app and only with your permission. You can manage or disable them in your device settings at any time.

We collect limited device information (device type, app version and IP address) for security, support and compatibility.

BIELY is not directed to children under 18 and we do not knowingly collect personal data from them. Riders must be at least 18 years old, which we verify using date of birth and government ID.

If you believe a child has provided us personal data, contact us and we will take steps to delete it.

BIELY operates in Ghana. Your data is stored on cloud infrastructure (provided by Base44) that may process data outside Ghana.

Where data is transferred internationally, we rely on the safeguards provided by our hosting and service providers. The Ghana Data Protection Act, 2012 (Act 843) applies to the processing of your personal data.

We may update this Privacy Policy from time to time. We will notify you about significant changes in the app or by email and update the date below.

The version currently in effect is shown as the last updated date at the top of this page.